Information
Smiling Family Legal Notice
Please read this information about Smiling Family and your use of this website.
Smiling Family
Hofmeyer Avenue, Kenridge Durbanville 7550
Phone: (021) 976 - 8838 E-Mail: info@smilingfamily.co.za
Effective date: January 2026
1. Website owner and service provider
This website is operated by:
Smiling Family Hofmeyer Avenue Kenridge Durbanville 7550 South Africa
Telephone: 021 976 8838 Email: info@smilingfamily.co.za Website: www.smilingfamily.co.za
Smiling Family provides social-work and related professional services to individuals, children and families.
2. Professional services
The services offered by Smiling Family may include, depending on the individual circumstances and professional requirements of the client:
- Social-work services
- Child and family assessments
- Parenting plans
- Supervised contact services
- Family dispute facilitation
- Mediation-related services
- Forensic assessments
- Substance-abuse support
- Therapeutic and psychosocial support
- Other social-work services within the applicable professional scope of practice
The specific services available and the professional responsible for providing a service will depend on the client's circumstances and the relevant professional qualifications and registration requirements.
3. Professional advice
Information published on this website is provided for general informational purposes and should not be regarded as a substitute for an individual professional assessment, consultation or professional advice.
Information provided through this website does not establish a professional relationship merely because a person has visited the website or submitted an online enquiry.
A professional relationship is established only where Smiling Family has formally accepted the person as a client and the relevant professional and administrative arrangements have been made.
4. No emergency service
Smiling Family is not an emergency or crisis-response service.
If you or another person is in immediate danger or requires urgent medical, psychological or emergency assistance, contact the appropriate emergency service or healthcare provider.
5. Confidentiality and privacy
Smiling Family respects the confidentiality and privacy of clients and handles personal information in accordance with applicable South African legislation and professional obligations.
Personal information submitted through this website or during the provision of professional services will be processed in accordance with our Privacy Policy.
Please do not submit highly confidential or sensitive information through a general website enquiry form unless specifically requested to do so.
6. Children and family matters
Where services concern children or family relationships, information may be processed or disclosed where this is permitted or required by law, including circumstances involving a court order, statutory requirement, professional obligation, or the protection of a child or another person's safety and best interests.
Confidentiality is therefore subject to the limitations imposed by applicable law and professional responsibilities.
7. Website content
Reasonable care is taken to ensure that the information published on this website is accurate and current.
However, Smiling Family does not guarantee that all information will always be complete, current or free from errors.
Information on the website may be changed or updated without prior notice.
8. External links
This website may contain links to external websites or resources operated by third parties.
These links are provided for convenience or informational purposes.
Smiling Family does not control and is not responsible for the content, availability, security or privacy practices of external websites.
Users should review the terms and privacy policies of external websites before providing personal information.
9. Intellectual property
Unless otherwise stated, the content of this website, including text, logos, graphics, images, documents and other original material, is the property of Smiling Family or is used with appropriate permission.
The content may not be reproduced, copied, modified, distributed or commercially exploited without prior written permission, except where permitted by applicable law.
10. Website availability and security
Reasonable measures are taken to maintain the availability and security of this website.
However, Smiling Family cannot guarantee that the website will always be available, uninterrupted or completely free from technical faults, viruses or other potentially harmful components.
Users access and use the website at their own risk.
11. Limitation of liability
To the extent permitted by applicable law, Smiling Family will not be liable for loss or damage arising directly or indirectly from:
- The use of information published on this website;
- Reliance on information contained on the website;
- Temporary unavailability of the website;
- Technical errors or interruptions;
- The content or operation of third-party websites linked to this website; or
- Unauthorised access to information resulting from circumstances beyond Smiling Family's reasonable control.
Nothing in this notice is intended to exclude or limit any liability that cannot lawfully be excluded or limited.
12. Governing law
This website and this Legal Notice are governed by the laws of the Republic of South Africa.
Any dispute relating to the website or its use will be subject to the applicable laws and jurisdiction of South Africa.
13. Contact
For enquiries regarding this website, our services or this Legal Notice, please contact:
Smiling Family Hofmeyer Avenue Kenridge Durbanville 7550 South Africa
Telephone: 021 976 8838 Email: info@smilingfamily.co.za Website: www.smilingfamily.co.za
Last updated: September 2026