A little clarity
Before you reach out.
A few answers to help you take the first step.
Do I need a referral?
You can contact Smiling Family directly. Depending on the matter, additional information or documentation may be required before an appointment or assessment can be arranged.
Do you work with children?
Yes. Services include child and family assessments, supervised contact and other appropriate social-work interventions. Children’s safety, wellbeing, views and best interests are central considerations.
What is a parenting plan?
A parenting plan can set out arrangements for children’s care and contact and other aspects of parental responsibilities and rights. Smiling Family helps parents develop practical arrangements appropriate to their circumstances.
What does supervised contact involve?
Contact between a child and a parent or other family member takes place in a structured environment with professional supervision. Its nature and structure depend on the circumstances and any applicable court order or agreement.
Are consultations confidential?
Client information is treated confidentially and with professional care, subject to applicable legislation, professional obligations and circumstances where disclosure is required or permitted by law.
How do fees and appointments work?
Smiling Family is a private practice offering services on a fee-for-service basis. Fees vary with the nature and duration of the service and payment arrangements are discussed before services commence. Contact us by telephone or email to enquire.
Urgent or emergency help
The callback form is not monitored for emergencies. For urgent or emergency help, please contact the appropriate emergency service.
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Let’s find a way forward.
You don’t need to have all the answers. Take the first step at your own pace.